Warranties

• Rainbow Play Systems
• Basketball Hoops
• Trampolines

Rainbow Play Systems:

Please visit http://Register.RainbowPlay.com  to view warranty claim information. 

You can also call 1-877-901-7625 or email  RainbowWarranty@RainbowPlay.com

• Rainbow Play Systems General Warranty Information (PDF file)

 

Goalsetter Basketball Hoops

LIMITED LIFETIME WARRANTY:

Subject to proper installation and normal, intended use, and subject to the limitations set forth below, Goalsetter Systems, Inc. warrants to the original retail purchaser that all structural components of Goalsetter Systems™ Signature Series*, Extreme Series** and GS Wall-Mount Series*** basketball systems are free of defects in material and workmanship for the duration of ownership by such original retail purchaser or 5 years after discontinuation of the product by Goalsetter Systems, Inc..

*Signature Series – MVP, Captain, All-American, All-Star, Contender, Champion;
**Extreme Series – X672, X660, X560, X554, X454, X448;
***GS Wall-Mount Series – GS72 Wall-Mount, GS60 Wall-Mount, GS54 Wall-Mount, GS48 Wall-Mount

LIMITED WARRANTY: Subject to proper installation and normal, intended use, and subject to the limitations set forth below, Goalsetter Systems, Inc. warrants to the original retail purchaser that all structural components of (a) Goalsetter Systems™ Tournament Series* basketball systems are free of defects in material and workmanship for a TM period of five years from date of purchase (b) Goalsetter Systems™ GS Portable Series** basketball systems are free of defects in material and workmanship for a period of two years from date of purchase.

*Tournament Series - Elite
**Portable Series - GS1000

Any warranty on a basketball system excludes the rim. Rim warranties are as follows: Rims shall be free from defects in materials and workmanship from the date of purchase as follows: Single Ring Static Rim: two-year limited warranty; Double Ring Static Rim: limited lifetime Warranty; Home Court Flex Rim: one-year limited warranty; Heavy Duty Flex Rim: two-year limited warranty; GS Ultra Flex Rim: five-year limited warranty; GS Collegiate Breakaway Rim: five-year limited warranty; Double Ring Static Galvanized Rim: limited lifetime warranty.

Padding Warranty: Padding shall be free from defects in materials and workmanship from the date of purchase as follows: Multi-Purpose Backboard Edge Padding: one-year limited warranty; Indoor Backboard Edge Padding: five-year limited warranty (indoor only); Custom Fitted Pole Padding: one-year limited warranty; Wrap Around Pole Padding: one-year limited warranty

The Limited Lifetime Warranty and the Limited Warranty shall cover damage or failure that occurs during the course of NORMAL or INTENDED USE of the product. Normal or intended use shall be described as activity that is necessary for the participation in the sport for which the equipment is designed. NOT COVERED is damage caused by deliberate hanging, multiple player hanging, vandalism, nonbasketball activities or any other activity that could be regarded as abusive.

A limited lifetime warranty is effective for the duration of ownership by the original retail purchaser or 5 years after discontinuation of the product by Goalsetter Systems, Inc.

Goalsetter Systems, Inc. shall have the right to require the purchaser to deliver at its expense the allegedly defective product to Goalsetter for testing, repair or replacement. Goalsetter shall not be responsible for any expenses associated with the replacement or removal of the product from its application for such delivery.

THE WARRANTY IS VOID IF THE PRODUCT HAS BEEN DAMAGED BY ACCIDENT, USE FOR PURPOSES FOR WHICH IT IS NOT INTENDED, AS THE RESULT OF IMPROPER INSTALLATION, FAILURE TO FOLLOW INSTALLATION, CARE OR MAINTENANCE INSTRUCTIONS PROVIDED WITH THE PRODUCT, USE OF PARTS NOT PROVIDED BY GOALSETTER SYSTEMS OR ANY MODIFICATION OF ANY PRODUCT BY THE CUSTOMER UNLESS APPROVED BY GOALSETTER SYSTEMS, INC., OR OTHER CAUSES NOT ARISING OUT OF DEFECTS IN MATERIALS OR WORKMANSHIP,

The sole obligation of Goalsetter Systems, Inc., and the exclusive remedy under the applicable warranty, is repair or replacement of any component part determined by Goalsetter Systems, Inc. to be defective and covered by the warranty. Goalsetter Systems, Inc. will not be liable for any other damages or expenses. The applicable warranty is expressly in lieu of all other warranties, express or implied. Goalsetter Systems, Inc. does not assume, and no other person or representative is authorized to assume for Goalsetter Systems, Inc. any other liability in connection with the sale of Goalsetter System™ products.

NOT COVERED BY WARRANTY

• Use in non-residential applications of Glass backboards on Signature Series systems.
• Use in non-residential applications of Extreme Series and Tournament Series complete systems.
• Any products subjected to abuse, negligence, improper installation, vandalism, acts of God, alteration of product and any other events beyond the control of Goalsetter Systems, Inc.
• Paint or rusted parts. Touch-up paint is included in all hardware kits.
• Deterioration of product due to time or wear and tear.

Normal deterioration of products due to atmospheric conditions, weather, wear and tear (including scratching or scuffing paint from normal use), or other causes that do not affect functional use are not covered by Goalsetter Systems, Inc. warranties. All warranties are valid only when product is used in the intended application & when installed according to Goalsetter Systems instructions. Warranty may be void if maintenance instructions in the Owner's Manual are not followed. If you did not receive an Owners Manual, please call 1-800-362-4625 and one will be mailed to you.

DISCLAIMERS: THE APPLICABLE WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. AND ALL OTHER WARRANITES ARE HEREBY DISCLAIMED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL GOALSETTER SYSTEMS, INC. BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND.

THE PRODUCT IS INTENDED TO BE USED TO PLAY THE SPORT OF BASKETBALL. ALL SPORTS INVOLVE RISK OF INJURY. THE USER ASSUMES ALL RISK OF INJURY RESULTING FROM THE USE OF THIS PRODUCT. ALL PRODUCTS ARE SOLD ON THIS CONDITION AND NO REPRESENTATIVE OF THE COMPANY MAY WAIVE OR CHANGE THIS POLICY.

Some states do not allow the exclusion or limitation of implied warranties or consequential or incidental damages, so the above limitations or exclusions may not apply to you.

LEGAL REMEDIES: This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

WARRANTY CLAIMS: All returns must be arranged through the Goalsetter Systems, Inc. dealer where the product was originally purchased. Warranties do not cover dealer service charges, labor charges, freight charges, and travel expenses associated with replacement, repair or removal of warranty items. A Goalsetter® Warranty Claim form must be completed, and photos submitted, together with proof of purchase, for any item you wish to claim under warranty. If the purchase was not made through a dealer, this form is available by email, fax or mail. In response to your claim, you will receive an order confirmation as well as a notice stating whether Goalsetter Systems, Inc. needs your warranty item returned. Goalsetter Systems, Inc. will notify you by fax or phone if we determine that the item cannot be claimed under warranty. Goalsetter Systems, Inc. is not responsible for any charges for labor to install or repair defective product without prior authorization. Goalsetter Systems, Inc. will determine the most economical method to either repair or replace product before any work is to commence.

Phone 800.362.4625
Fax: 641.594.3343
Email: info@goalsettersystems.com
www.goalsettersystems.com

 

Goalrilla Basketball Hoops

Subject to proper installation and normal use, Escalade Sports warrants, subject to the limitations below, to the original retail purchaser all structural components of the Goalrilla System to be free of defects in material and workmanship for the duration of ownership by the original retail purchaser.

Merchandise must be shipped prepaid with a copy of proof of purchase to our facility in Evansville, Indiana for examination to see whether it needs to be repaired or replaced. Any labor costs, travel expenses and any other changes involved in the removal, installation or replacement of the defective/repaired parts from/to your Goalrilla System will be your (the purchaser's) responsibility. Shipping charges for replaced or warranted merchandise being sent back to the customer from our factory must be prepaid by the customer in advance. If not, the replacement shipment will be sent out collect.

Escalade Sports reserves the right to examine photographs or physical evidence of merchandise claimed to be defective, and to recover said merchandise, prior to authorization of warranty claims. A "Returned Goods Authorization" number may be required, please call for details prior to the return of any photographs or merchandise.

This warranty is expressly in lieu of all warranties, expressed or implied, including warranties of merchantability or fitness for use. Escalade Sports does not assume or authorize any person or representative to assume for us, any other liability in connection with the sale of our products. The remedy of repair or replacement stated above is our exclusive remedy. Escalade Sports will not be liable for any other damages or expenses which may incur, including but not limited to incidental or consequential damages. Escalade Sports assumes no other obligations or liability on the part of the purchaser, and Escalade Sports neither assumes nor authorizes any other person to assume for it any other liability in connection with the goods sold.

What is Not Covered by This Warranty

Any merchandise subjected to abuse, negligence, improper installation, vandalism, acts of God, alteration of product, or any other events beyond the control of Escalade Sports. Paint or rusted parts. Paint kits will be available to assist in normal maintenance. HANGING ON RIM WILL VOID YOUR WARRANTY: Rims are not warranted for any defects other than workmanship. Torn back plates, damaged springs, bent rings, damaged eyebolts, and torn or distorted rim supports result from hanging on the rim and are not warranted. Shipping charges both ways. Note: Any merchandise shipped to Escalade Sports collect will be refused.Dealer service charges, labor charges and travel expenses associated with replacement of repair of warranty item.

WARRANTY GUIDELINES

Keep your proof of purchase (original retail purchaser). Without it, we will not be able to proceed with any warranty service. Call or write Escalade Sports Inc. to receive a Return Authorization # and allow us to better guide you with your specific needs.

 

Springfree Trampolines:

The Springfree™ Trampoline warranty covers manufacturing faults only, and does not apply to general wear and tear.

Springfree™ Trampoline warrants its products to be free of defects in material and workmanship under normal recreational use and service conditions.  The various component parts of the trampoline are warranted against failure and defects in workmanship as follows:

Component	Domestic Warranty  (with Registration)
Steel Frame	10 years
Jumping Mat	10 years
Fibreglass Rods	10 years
FlexiNet™	10 years

 
If you have any questions or concerns regarding your product warranty, please contact SpringFree Customer Services Team at: 866-899-7370.

Should your Springfree be out of warranty and require replacement parts, these can be purchased by calling SpringFree.

If you believe you have a manufacturing fault or a product defect with your Springfree™ Trampoline and need to make a warranty claim, please complete the SpringFree Claim Form. You will receive feedback on your claim within 7 days.